Refund Policy

Konnect Corp. (Korean: 주식회사 코네트, Business Reg. No. 275-88-02518, Gangnam-gu, Seoul, Republic of Korea) offers a 7-day refund window on eligible purchases. Payments are processed by Paddle.com Market Ltd, our Merchant of Record, who handles refund disbursement.

To request a refund, email info@fateon.net with subject "Refund Request", your account email, and your Paddle transaction ID (found in your receipt email). We respond within 2 business days.

Eligible: You may request a full refund within 7 calendar days of any subscription charge if you have not substantially used the Plus features during that billing period.

Not eligible: Requests received more than 7 days after the billing date, or where Plus features were used during the period (e.g., reports generated, fate cards drawn, push notifications received).

How to cancel and refund: Email info@fateon.net or use the Paddle customer portal (link in your receipt). Cancellation alone stops future renewals; a refund requires a separate written request.

After a refund is issued, your Plus membership is terminated and remaining credits from that period are forfeited.

Eligible: Point Packs may be refunded within 7 calendar days of purchase if the points have not been spent.

Not eligible: Points that have been spent (used to generate reports, draw cards, etc.) are non-refundable, regardless of satisfaction with the result.

Partial refund: If only some points remain unspent within the 7-day window, a partial refund proportional to the unspent balance may be issued at FATEON's discretion.

If a charge was collected but the product was not delivered due to a technical error on our side, you are entitled to a full refund regardless of the 7-day window.

Please report non-delivery to info@fateon.net immediately with your transaction ID.

Reports or readings that were successfully delivered and accessed — even if the user disagrees with the interpretation.

Requests made more than 7 calendar days after the charge.

Accounts suspended or terminated for Terms of Service violations.

Point balances reduced by use, regardless of how recently they were purchased.

Step 1: Email info@fateon.net with subject "Refund Request".

Step 2: Include your account email, Paddle transaction ID, and a brief reason.

Step 3: FATEON reviews and responds within 2 business days.

Step 4: If approved, Paddle processes the refund to your original payment method. Card refunds typically appear within 5–10 business days depending on your bank.

Currency: Refunds are issued in the same currency as the original charge.

EU/EEA consumers: You have a 14-day right of withdrawal from digital content contracts under the EU Consumer Rights Directive, unless you expressly consented to immediate delivery and waived this right at checkout.

UK consumers: You have equivalent rights under the Consumer Contracts Regulations 2013.

Nothing in this policy limits statutory rights that cannot be excluded under applicable consumer protection law.

Email: info@fateon.net

Response time: within 2 business days (Mon–Fri, 09:00–18:00 KST).

Last updated: April 2026.