Refund Policy

Konnect Corp. (Korean: 주식회사 코네트, Business Reg. No. 275-88-02518, Gangnam-gu, Seoul, Republic of Korea) offers a 7-day refund window on eligible purchases. Payments and refunds for card transactions are processed by the independent Merchant of Record (MoR) shown at checkout and on your receipt; that MoR disburses approved refunds.

To request a refund, email info@fateon.net with subject "Refund Request", your account email, and the transaction or order ID from your payment receipt. We respond within 2 business days.

Purchases made in the FATEON Android app (package com.konnect.fateon) through Google Play Billing are processed by Google, not by our web Merchant of Record (MoR). Refunds and subscription management for those transactions follow Google Play policies.

Subscriptions: Open the app → Settings → Billing → “Open Google Play subscriptions”, or visit play.google.com/store/account/subscriptions. Cancel auto-renewal at least 24 hours before the renewal date to avoid the next charge.

Refunds: Request through Google Play (Play Store → Payments & subscriptions → Budget & history, or Google’s refund request flow). Google determines eligibility per its policies (timing and purchase type vary).

If Plus or points were not granted after a successful Play charge, email info@fateon.net with your Google Play order ID — we verify server-side and assist.

Web purchases (fateon.net checkout) remain subject to Sections 3–6 below (MoR / 7-day window).

Eligible: You may request a full refund within 7 calendar days of any subscription charge if you have not substantially used the Plus features during that billing period.

Not eligible: Requests received more than 7 days after the billing date, or where Plus features were used during the period (e.g., reports generated, fate cards drawn, push notifications received).

How to cancel and refund: Email info@fateon.net or use the MoR customer portal (link in your receipt). Cancellation alone stops future renewals; a refund requires a separate written request.

After a refund is issued, your Plus membership is terminated and remaining credits from that period are forfeited.

Eligible: Point Packs may be refunded within 7 calendar days of purchase if the points have not been spent.

Not eligible: Points that have been spent (used to generate reports, draw cards, etc.) are non-refundable, regardless of satisfaction with the result.

Partial refund: If only some points remain unspent within the 7-day window, a partial refund proportional to the unspent balance may be issued at FATEON's discretion.

If a charge was collected but the product was not delivered due to a technical error on our side, you are entitled to a full refund regardless of the 7-day window.

Please report non-delivery to info@fateon.net immediately with your transaction ID.

Reports or readings that were successfully delivered and accessed — even if the user disagrees with the interpretation.

Requests made more than 7 calendar days after the charge.

Accounts suspended or terminated for Terms of Service violations.

Point balances reduced by use, regardless of how recently they were purchased.

Step 1: Email info@fateon.net with subject "Refund Request".

Step 2: Include your account email, the transaction or order ID from your receipt, and a brief reason.

Step 3: FATEON reviews and responds within 2 business days.

Step 4: If approved, the MoR processes the refund to your original payment method. Card refunds typically appear within 5–10 business days depending on your bank.

Currency: Refunds are issued in the same currency as the original charge.

EU/EEA consumers: You have a 14-day right of withdrawal from digital content contracts under the EU Consumer Rights Directive, unless you expressly consented to immediate delivery and waived this right at checkout.

UK consumers: You have equivalent rights under the Consumer Contracts Regulations 2013.

Nothing in this policy limits statutory rights that cannot be excluded under applicable consumer protection law.

Email: info@fateon.net

Response time: within 2 business days (Mon–Fri, 09:00–18:00 KST).

Last updated: April 2026.