Contact Support
Our support team handles billing questions, account issues, refund requests, and technical problems. We respond to every message.
Use the contact form — we triage with topic tags for faster follow-up. You can still email us directly if you prefer.
Email Support
Response time: within 2 business days (usually faster). Business hours: Monday–Friday, 09:00–18:00 KST.
Please include your account email and, for billing issues, your transaction ID or Paddle receipt number.
Security reports
If you believe you have found a security vulnerability in FATEON, please report it responsibly. Do not publicly disclose details until we have had a chance to investigate and deploy a fix.
Contact us at info@fateon.net with a clear description, affected URLs or endpoints, and steps to reproduce. We aim to acknowledge valid reports promptly.
Machine-readable policy: /.well-known/security.txt
| Company (EN) | Konnect Corp. |
| Company (KR) | 주식회사 코네트 |
| Representative | Seungkwon Chung (정승권) |
| Reg. number | 275-88-02518 |
| Address | 26, Hakdong-ro 101-gil, Gangnam-gu, Seoul, Republic of Korea |
| info@fateon.net | |
| Website | https://fateon.net |
Frequently Asked Questions
How do I cancel my Plus subscription?
Fastest (same ease as signing up): while signed in, open My Page (fateon.net/my) and tap “Turn off auto-renew” next to “Billing portal” — you go straight to Paddle’s secure customer portal to stop renewal. Alternatively: Settings → Billing at fateon.net/settings/billing, the Paddle link in your receipt email, or email info@fateon.net with subject "Cancel Subscription" and your account email.
When is my subscription renewed?
Plus is billed monthly on the same calendar date you first subscribed. You receive a Paddle receipt email before each renewal.
Can I get a refund?
Yes. Unused subscriptions cancelled within 7 days of the billing date are eligible for a refund. Points (credits) purchased but not yet spent may also be refunded within 7 days. See our Refund Policy for full details.
I was charged but cannot access the service.
Email us immediately at info@fateon.net with your transaction ID. We treat technical non-delivery as a priority and will issue a refund or restore access within 2 business days.
I forgot to cancel before renewal.
Email info@fateon.net within 48 hours of the renewal charge. We will review on a case-by-case basis and aim to refund if the current cycle has not been substantially used.
Who processes my payment?
Payments are processed by Paddle.com, our authorised Merchant of Record. Paddle handles all billing, VAT/tax, and card data. FATEON never stores card numbers.
How do I log out?
Open My Page (fateon.net/my) → Log out. This ends your session on the device and clears local profile caches. Your account and cloud data remain until you delete the account.
How do I delete my account and data?
While signed in, open My Page → Delete account, type DELETE to confirm, and submit. This permanently removes your auth user and associated app data from our database. You can also email info@fateon.net from your registered address. Cancel Plus auto-renew in the billing portal to avoid future charges.
How do I contact support?
Use the contact form at fateon.net/contact or email info@fateon.net. For privacy or data-deletion requests, you may also use privacy@fateon.net.